Customer Service Training

​​​​​​​Delivering excellent customer service is one of the most valuable practices that individuals and organizations can adopt for success.

Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and influence decisions.

Customer service skills are highly valued in nearly every job. Whether you own your own business or are on a team at a large organization, knowing how to communicate effectively and solve problems builds not only customer loyalty but also personal satisfaction and engagement.

 

Customer Service (CE Skills Award)

Courses Required:

  • MRKG 1001 - Customer Relationship Management
  • ​​​​MRKG 2033 - Principles of Selling

Customer Service Representative (CE Skills Award)

Courses Required:

  • MRKG 1000 - Customer Service
  • POFT 1032 - Workplace Diversity
  • BMGT 1022 - Workplace Communication

​​Important: Check the CE schedule​ to verify if and when the class is currently being offered.

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Looking to earn more? Training in our customer service program can start you on the path to a great career in business.