Grievance Procedures


Step 1: Complaint

Complaints specifically related to services for students with disabilities authorized by the Accessibility Services Office as required under the Americans With Disabilities Act should be initially addressed to the administrator of the Accessibility Services Office.

Beverly Neu Menassa
Associate Dean of Accessibility Services

Step 2: Grievance

Students are expected to first address their complaint with the Administrator of Accessibility Services. However, if a resolution is not reached, students may file a grievance. A grievance is initiated by completing and submitting the ADA Grievance form.

Once the form is submitted, the ADA/Section 504 coordinator shall conduct an investigation of the grievance. Students and their representatives may submit documentation relative to the complaint. The ADA/Section 504 coordinator will provide a written determination within 30 days after it is filed.

Step 3: Appeal

Students may appeal the determination made by the ADA/Section 504 coordinator by completing the ADA Grievance Appeal Form. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the Institutional Equity and Compliance Office and a copy forwarded no later than 30 days after it is filed.


A student has a right to file directly to the Office of Civil Rights (OCR) at any time. The statute of limitations for filing a complaint with OCR is 180 days from the time the incident occurred.

The ADA/Section 504 Coordinator’s Role

The ADA/Section 504 coordinator is responsible for ensuring that the policies and procedures developed by the campus comply with federal, state and college requirements. The ADA/Section 504 coordinator serves as a resource to those with disabilities who believe that they are not receiving appropriate accommodations or that they are being treated in a discriminatory manner. In addition, the ADA/Section 504 coordinator may set aside or modify an accommodation that is under dispute.

When To Contact the ADA/Section 504 Coordinator

If you have contacted the Administrator of the Accessibility Services Office and your grievance has not been resolved, please contact the Dallas College ADA/Section 504 coordinator.