Frequently Asked Questions (FAQ) Page Content Is multi-factor authentication mandatory? Yes. Starting Friday, May 13, all Dallas College user accounts must be secured by multi-factor authentication. What services will require multi-factor authentication? Any Dallas College service that uses single sign on (the same login you use for your student email or eCampus) will require multi-factor authentication. This includes, but is not limited to, online Office 365 apps, eCampus and others. What happens if I lose my phone or other device that I use for multi-factor authentication? During your initial setup, you also set up the account for multi-factor authentication to call or text a phone number. We recommend that all users set up multiple methods of authentication to reduce issues if a phone or device is not available. If none of your authentication methods are available, you will need to contact the Service Desk and request a multi-factor authentication reset. Do I have to authenticate with multi-factor authentication every time I log in? You must use multi-factor authentication every time you start a new session. If you use single sign on with multi-factor authentication and then quit your browser or change browsers, you will need to sign in again and use multi-factor authentication. If you don’t end your session with a logout, your session should continue for several hundred minutes after your most recent activity. Do I have to have a smart phone to use multi-factor authentication? No. You can perform multi-factor authentication with any phone using the call method, or you can receive a text message to any cell phone. The Microsoft Authenticator app provides the best experience and options for multi-factor authentication, and it can be installed on any iOS or Android tablet or smart phone with an internet connection. The internet service is only required for the setup and the verification notifications. Can I, or should I, enroll on more than one device? Yes, you can. We recommend every user registers with multiple methods, which includes multiple devices. What do I do if I get a new phone? You should use the backup feature inside the Microsoft Authenticator app. You can also register both an authentication phone and an alternative phone to ensure you don’t lose access to your account. In the event that you cannot do these things and you get a new phone and number, multi-factor authentication can be reset through a call to the Service Desk Can I turn off MFA? No. Multi-factor authentication will be required for all Dallas College accounts as of May 13, 2022. Do I have to use the Microsoft Authenticator app, or can I choose to use a phone call or text message? You can choose a phone call or text message, but the app typically provides the best experience and includes the option to text, call or use the in-app code. What are my authentication options? You will choose a primary authentication method when you register for multi-factor authentication. You can update the primary method at any time. Dallas College recommends using the Microsoft Authenticator app with push notifications as it provides the most options and the best user experience. Authentication options include: Mobile notifications with the Microsoft Authenticator app – a push notification is sent to the authenticator app on your phone asking you to authenticate your log in. Verification code with the Microsoft Authenticator app – the mobile Microsoft Authenticator app will generate a verification code that updates every 30 seconds. You will be asked to enter the most current verification code in the sign-on screen to complete the authentication process. Text messages – a text message with a six-digit code is sent to your mobile device that you will input in the sign-on screen to complete the authentication process. Phone call – a call is placed to your preferred phone number asking you to verify that it is you who are signing in. It is recommended that you use your mobile phone number as you will need to be by the phone anytime you try to log in.