Forgot/Reset Password

If you forget your RapidID password to log in to your account, follow these steps to reset your password.

Log in to RapidID here (please bookmark it) with your login ID (for example: and select “Go.”

screenshot of RapidID login screen

Select "Forgot Password" to change your password.

screenshot of forgot password link

You will receive an email with an authentication code.

Type in the code and select “Go” to reset your password.

screenshot of email authentication menu

Follow the requirements and enter a new password twice. Select “Go” to finish the password reset process.

screenshot of create a password menu

Select one of your three images at each set for three times.

screenshot of pictograph images

Complete the process by typing your login ID and selecting “Next” to access

screenshot of login menu