TouchNet Payment Center (eRefunds)

The one-stop online shop for stude​​​nts to manage their tuition payments, refunds and disbursements.

To access the TouchNet Payment Center, log in to eConnect, select the Credit or CE Student Menu, then select TouchNet Payment Center under the Payment and Disbursements heading.

Step-by-Step Instructions

Refunds and Disbursements

Dallas College has partnered with TouchNet to process and ​distribute refunds and disbursements to our students. This can include refunds from dropping courses, withdrawing from Dallas College, financial aid disbursements and other miscellaneous payments you may be owed.

The software that connects Dallas College to Touchnet is called Heartland/Touchnet, and the refund processor and student support lines are called Heartland/ECSI. You may see any or all of these names as you use the vario​​us Touchnet Payment Center functions.​

Please see below for step-by-step instructions on how to utilize TouchNet for refunds and disbursements.

A payment plan allows you to pay your tuition in installments. It may be set up in person or online. Payment plans are available for the Spring, Summer, and Fall semesters.

The following conditions apply:

  • A nonrefundable, $15 one-time setup charge per semester will be added to your tuition total.
  • When you create a new payment plan, you must make a minimum down payment of $50. You may pay more if you wish, but not less.
  • Course credit may be denied if payment in full has not been made by the end of the semester.
  • You must sign a promissory note when you set up your payment plan and you must accept the terms of the payment plan agreement if setting it up online.
  • If you drop courses or withdraw, any applicable refund is applied to the balance due. Any remaining balance owed should still be paid in full.
  • A $10 late charge is applied for each installment payment that is not paid on time.

Note: Miniterms (Winter and May Terms) can only be included in payment plans if you also register for regular term (Spring or Summer) courses at the same time.

You can select your refund/disbursement preference and change or update it at any time (options are direct deposit or check).

If you do nothing, your account will default to receiving a check in the mail. Checks will be mailed to the current address on file with Dallas College. It is the student’s responsibility to update their address and personal information via eConnect. Learn how to update your address in eConnect.

You can change your preference to direct deposit or confirm that you would like to continue receiving checks by mail.

To view or select your refund/disbursement preference:

  1. ​Log in to Touchnet (instructions above). If it is your first time logging in or you have not selected your preference, you may see the following:​​

    eRefunds Method Selection you are currently set up to receive your refund via paper check by default. if you would like to change your refund method, click choose your refund delivery method. green button says choose your refund delivery method.

  2. Or, click on the “Refunds” tab at the top and you will see the following:

    erefunds plus puts money in your account fast. purple navigation banner at the top. green button says choose your refund delivery method.

  3. Click the green box and you will be taken to the Heartland/ECSI refund method setup page. Select your option and follow the instructions. You will need your bank name and account number as well as the routing number if you are selecting direct deposit.

    heartland ecsi logo at top left. select your refund delivery method. direct deposit option on the left and paper check option on the right.

  4. Once you have set up your preference, you can view it along with any refunds and disbursements that have been sent to you by clicking on the “Refunds” tab.

    purple top navigation banner with items left to right: my account, my profile, make payment payment plans, refunds, help

An authorized user is someone you give permission to make payments to your account via Touchnet. Once initiated, the authorized user will be sent an email request with instructions and will have to set up their own Touchnet account (login and password). After it is set up, they will be able to log in and make payments towards your account.

To set up an authorized user:

  1. Log in to Touchnet and click on “Authorized Users” on the right side of the home page:

    vertical menu with options top to bottom: authorized users, personal profile, payment profile, security settings, electronic refunds

  2. Or, click on the “My Profile” tab at the top and you will see the following:

    dropdown menu from my profile button on purple top naviagation menu. from top to bottom: authorized users, personal profile, payment profile, security settings, electronic refunds.

  3. Then click “Authorized Users.” If you have any authorized users, they will be listed here.

    authorized users menu with two tabs: authorized users on the left and add authorized user on the right.

  4. To add a user, click “Add Authorized User” and follow the instructions.

    yellow menu box with the following message: you can give others parents, employers, etc the ability to access your account information. in compliance with the family educational rights and privacy act of 1974 FERPA your student financial records may not be shared with a third party without your written consent. adding an authorized user is your written consent that an individual may view your account information and make payments on your behalf. please note that authorized users do not have access to your stored payment methods, academic records or other personal information. There is an additionla field at the bottom to allow the input of the email address you wish to authorize and a radio box to allow this person to view your payment history and account activity. select yes or no.

Note: Students may petition for an exception to the refund policy in a separate process through student services.

Customer Service Options

For questions about t​he Touchnet Payment Center, including making tuition payments, payment plans, refunds and financial aid disbursements, please visit your nearest campus cashier or email

For questions concerning your direct deposit or related information, please contact Heartland/ECSI directly at 844-700-0134.

You can also live chat with the Heartland/ECSI customer service team. After clicking the link you will see a blue box in the bottom right corner.

blue square button labeled chat with ECSI