Technical Support

First, check the correct time for your time zone at WorldTimeServer.com.

To change your computer's time and time zone in Microsoft Windows:

1. Open the Date and Time Properties dialog box by double-clicking the clock on the taskbar.
2. On the Date & Time tab, select the item you want to change.
   • To change the hour, double-click the hour, and then click the arrows to increase or decrease the value.
   • To change the minutes, double-click the minutes, and then click the arrows to increase or decrease the value.
   • To change the seconds, double-click the seconds, and then click the arrows to increase or decrease the value.
   • To change the AM/PM indicator, select it, and then click the arrows.
3. To change your time zone, click the Time Zone tab. In the box above the map, click the drop-down arrow, and then click your current time zone.
   • For Texas:
     • Most of Texas is in the Central Time Zone - Select: (GMT-06:00) Central Time (US & Canada)
     • Far West Texas (including El Paso) is in the Mountain Time Zone - Select: (GMT-07:00) Mountain Time (US & Canada)
4. If you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure the Automatically adjust clock for daylight saving changes check box is selected. This setting is located on the Time Zone tab.
5. To save your changes, Select OK.

For operating systems other than Microsoft Windows, please check your system’s Help function for instructions.

Email is Dallas College's preferred method of official communication with students. Dallas College Student Email addresses are used to notify students of important information related to their education. The following are examples of some of the communications you can expect to receive:

• Registration information
  • Eligibility (e.g., priority registration, eConnect registration online)
  • Added/Dropped classes
  • Deregistration notification
• Financial information
  • Payment
  • Financial aid award
  • Payment plan notices
  • Disbursement (refund) notices
  • New state and federal regulation changes
• eConnect confirmations (e.g., online add/drop, online payment, account updates)
• eConnect account security (confirmation when password and/or challenge question is changed)
• Academic standing
• Instructor communications
• College news and information
• Degree plan

The email address we have on file for you is considered part of directory information and may be requested by outside sources under the Public Information Act. If you'd like to prevent the release of this information, you may use My Privacy (requires login) on eConnect or contact your college's Admissions/Registrar's Office to request to have your directory information protected.

Microsoft Office 365 includes the most-popular Microsoft applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Access and more. You can install Office 365 on up to five PCs or Macs and Office apps on other mobile devices including Android, iPad and Windows tablets. Office 365 includes 1 terabyte of document storage in the cloud on OneDrive. Office 365 includes Outlook email, which we are calling Dallas College Student Email.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Think of eCampus as a virtual campus — a web-based learning system and electronic community center for students and faculty. This customizable, secure portal offers courses, collaboration and communication tools, assessment features, and access to a vast array of teaching and learning resources.

Here are some examples of what you’ll find on eCampus:

• announcements from your professors
• chat rooms
• course content
• course syllabi
• library resources
• news media resources
• online courses
• personal calendar that synchs with your handheld electronic device

To log in to eCampus for the first time,

1. Go to the log in page
2. In the username box, type in e + your student ID number. For example: if your student ID number is 1234567, you would type in e1234567.
3. In the password box, type in the same thing that you typed in the username box. (e1234567 in this example)
4. Once you're logged in, you will be prompted to change your password. Change it to something memorable.

If you have any problems logging in, contact technical support or by calling 1-866-374-7169 or 972-669-6402.

If you believe or suspect that your account has been compromised you should change your password using the Change Password option on the Credit Student Menu at econnect.dcccd.edu immediately.

Visit our website to learn more about Office 365 and Dallas College Student Email.

If you have any comments, questions, or problems with Self-Service that are not answered on our FAQ pages, you can request additional information and/or support in the following ways:

To change your Dallas College Online Services Password, please do the following:

1. With a web browser, go to https://myapplications.microsoft.com.
2. This should lead you to the familiar Single Sign-On screen.
3. Login with your Online Services user ID and your current password.

(i.e. abc4321@dcccd.edu or e9876543@student.dcccd.edu)

4. From the “MyApps” page, choose your name or image in the upper right corner.

• A “pop up” menu should appear.

5. Next, select “Profile.”

6. On the profile page, select “Change password.”

7. On the “Change Password” screen, enter your old password and create a new password using the following password criteria below.

Dallas College Password Requirements

• Must be at least 12 characters long
• Must contain three of the following four components
• an uppercase letter between A-Z
• a lowercase letter between a-z
• a number between 0-9
• at least one of the following special characters
• . ` ~ ! # $ % * ( ) |

Note: Common phrases, spaces and other special characters are not supported.

8. Select the “submit” button.

9. After successfully changing your password, you will return to the profile page where you can sign out.

More information about how to change your online services password can be found on the Dallas College website.

If you have any questions or problems changing your password, please contact the Dallas College Technical Support Center at 1-866-374-7169.

To setup your account, please use the Setup My eConnect Account screen located on the Credit or CE/Workforce Student Menu under My eConnect Account. Before you can setup your account, you must have the following:

• An eConnect Student/Log In ID
  • If you don't, see FAQ: What is my eConnect Student/Log In ID?
• An account in the eConnect registry/username database
  • If you don't, see FAQ: What if my username is not found in the eConnect registry (eConnect username database)?
• An e-mail address for use with eConnect
  • If you don't, see FAQ: What if I don't have an e-mail address?
• An e-mail address on file in eConnect
  • If you don't, see FAQ: What if I don't know my e-mail address on file in eConnect?

In order to update your address, you must log into eConnect with your Student ID & Password. From the Student Menu, proceed to My Personal Information and select the Update My Address screen (requires login). 

To change address

• If you want to change the mailing address information in your record, type the information in the correct fields.
• Press Submit after all changes are made.

To remove address 

• To remove a piece of information, delete the information and leave the field blank.
• Press Submit after all changes are made.

Note: If you have Enhanced Security enabled, you will be required to answer your Challenge Question before you will be allowed access to this screen.

In order to add/change your e-mail address, you must be able to login to eConnect with your Student ID and Password. From the Student Menu, proceed to My Personal Information and select the Update My Email Address screen (requires log in)and enter your new or updated email information. Any valid email address is acceptable and you may add or change your email address at any time. If you are unable to log in to this screen, please go in person to the Admissions/Registrar Office at your campus and have them add this information to your student record.

If you do not have an email address and need information on how to obtain one, please see FAQ: 'What if I don't have an email address?'.

Employee information is stored on multiple platforms. You should try to review your information at least once a semester and update it as needed.

To review the process for updating your employee information visit the employee guide in SharePoint (login required).

You can update your Challenge Question in eConnect at any time on the Update My Challenge Question screen (requires log in). You must be able to answer your current Challenge Question in order to use this screen. If you cannot remember your Challenge Question answer, you will be required to reset it manually.

Please keep in mind that your Challenge Question answer must be something that only you would know. It should be something that could not be easily guessed by someone else. Please treat your Challenge Question/Answer as you would your SSN or ATM PIN number.

Important Note: If you forget your Challenge Question answer, you will be required to reset it manually.

Login to your eConnect account, Under My Personal Information select the link that applies.

Dallas College's Privacy Commitment is based on two simple ideas. We promise to:

• Comply with all the applicable local, state and federal laws and regulations; and
• Protect your privacy while still offering relevant, personalized service.

Dallas College is a public higher education institution and therefore bound by the Texas Public Information Act and the Family Education Rights and Privacy Act (FERPA).

Dallas College has carefully developed a privacy and security program which insures that the information you entrust to us is not intercepted or abused and that we are in compliance with all applicable local, state, and federal laws and regulations.

If you forget your Challenge Question answer, you will be required to reset it manually. Please note that BOTH your Challenge Question and password will be reset.

Once your request has been processed, you will be required to setup your account before you log in. You will receive an e-mail confirming that your account as been setup and that your Challenge question has been added or updated.

Note: After six (6) attempts with an incorrect Challenge Question, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled.

The web version of the Employee Pay Statement can be provided to realtors and/or lenders to prove income. You may access and print this document on the eConnect Employee Menu under My Payroll Information (log in required).

eConnect is available everyday from 4 a.m. - 1 a.m. Monday - Sunday. eConnect is down for maintenance and backups from 1 a.m. to 4 a.m. each day.

If you are attempting to set up your account or log in to eConnect with your Student/Employee ID and receive an error message indicating that "your username is not found in the registry (eConnect username database)", please do the following:

1. Credit Students:
   • Use the Add My Name to the Registry screen if you already have an e-mail address in eConnect.
   • If you do not have an e-mail address in the system or if you are unable to use the "Add me to the Registry" screen, please submit a manual request to the Registrar at your campus via mail, fax, or in person.
   Continuing Education Students:
   • Use the Add My Name to the Registry screen if you already have an e-mail address in eConnect.
   • If you do not have an e-mail address in the system or if you are unable to use the "Add me to the Registry" screen, please submit a manual request to the CE/WT Office at your campus via mail, fax, or in person.
   Employees:
   • Use the Add My Name to the Registry screen if you already have an e-mail address in eConnect.
   • If you do not have an e-mail address in the system, please submit a written request to the Human Resources.
2. Include ALL of the information listed below:
   • Name
   • Student/Employee ID
   • Date of birth
   • Valid e-mail address
   • Your signature
   • Copy of a Photo ID; i.e. (Drivers License, ID, Passport, or College Picture ID)
3. Please allow one business day for processing your request.
4. Once your request has been processed, you are required to setup your account before you log in.
5. If you have a valid email address, you will receive an email confirming your account setup

Security Tip: Never send confidential/sensitive information such as Social Security Number (SSN) or credit card/bank account information via email, even as an attachment. These methods of communication can be intercepted and are not considered secure.

eConnect is a web service that provides a variety of online services to Dallas College students, faculty and staff. The following is a list of some of the services that are provided to each group:

The eConnect Credit Student Menu allows credit students to:

• Complete an admissions application
• Plan a schedule for one or more terms
• Search, register for (if eligible) and pay for credit classes
• Set up and pay on a payment plan
• View class schedules and grades
• Access financial information
• Access student records
• Update email addresses and phone numbers
• View and print unofficial degree plans
• Fill out a Student Information Profile
• Request privacy of student directory information
• Buy text books online
• Request a transcript
• Log in to eRefunds (our student refund and disbursement service). 
• Add names to the eConnect registry (user name database)

The eConnect Continuing Education/Workforce Training Student Menu allows students to:

• Search and register for and pay for classes
• Drop classes
• View class schedules and grades
• Access financial information and student records
• Access student records
• Update email addresses and phone numbers
• Request privacy of student directory information
• Request a transcript
• Add names to the eConnect registry (user name database)

The eConnect Employee Menu allows employees to:

• Manage eConnect account information
• View payroll information
• Update email addresses and phone numbers
• Add names to eConnect registry (user name database)

The eConnect Faculty Menu allows faculty to:

• View class rosters and teaching schedules

You will always be required to answer you Challenge Question in order to access the following screen:

• Update My Challenge Question

Enhanced Security is an optional feature that is available when you set up or update your required Challenge Question. If enabled, it will provide additional security on your eConnect account by requiring that you answer your Challenge Question before accessing the following additional screens:

• My Disbursements
• Update My E-mail Address

If you do not want the "enhanced security" feature enabled, please go to Update My Challenge Question and deselect this option. You will receive notification of this change.

Do not forget the answer to your challenge question. If you do,

• you will locked out of your account for 45 minutes after 6 failed attempts to log in.
• you will be required to submit a written request and provide personal identification to your campus Admissions/Registrar's office in order to reset it manually.

My Messages (log in required) provides you easy access to the same official college communications  that are sent to your regular e-mail account. These e-mails notify you about important things such as:

• registration dates and eligibility
• academic standing
• blocked records
• financial aid
• tuition payment notifications
• confirmations for adding/dropping classes
• changing e-mail addresses
• payment receipts
• transcript requests
• …and more!

Note: We strongly recommend that you save these e-mails for your records.

What you can do:

• read new messages (available for 150 days after received date)
• view previous messages (available for 150 days after received date)
• delete messages (available for 14 days after deleted date)

What you can't do:

• send e-mail from My Messages.

My Messages ensures that you receive a copy of official e-mails, but it is still important for you to update your e-mail address whenever it changes because not all e-mails are sent through My Messages. You can change your e-mail address online using eConnect’s Change E-mail Address feature (log in required). If you are unable to change your e-mail online, then go to your Admissions Office to make this request.

What you will see:

My Messages ensures that you receive a copy of all official communications from the campuses of Dallas College that are either federally, state, or college mandated. These are the same messages that are sent to your regular e-mail address and contain vital information that relates to you as a student. Examples include notifications regarding:

• registration dates and eligibility to register online
• academic standing
• blocked records
• financial aid
• tuition payment notifications
• confirmations for adding/dropping classes
• changing e-mail addresses
• payment receipts
• transcripts requests
• degree audits

You do not have the option to "Opt-Out" of receiving these communications. We strongly recommend that you save these e-mails for your records.

What you will not see:

There are other official  communications from the campuses of  Dallas College  that you will want to receive that are not sent to My Messages, so it is important for you to update your e-mail address whenever it changes. Examples include:

• e-mails from your professor
• class announcements/meeting times
• daily campus announcements
• general announcements relating to job listings, server down messages, bad weather and holiday closings

These types of messages provide an Opt-Out feature by indicating a willingness to remove your name from the list.

Non-official Dallas College communications are never sent to My Messages. Examples include:

• unsolicited marketing/advertising communications
• social club announcements
• SPAR activities
• athletic/department announcements

These communications are sent through a ListServe and you always have the option to Opt-Out.

Note: The above lists are meant to serve as examples and are in no way inclusive of every communication you might receive from the Dallas College.

eConnect will operate effectively on PCs or Macs with current browsers. For more detailed information, please refer to our list of compatible browsers.

To check your other browser and computer settings, please click on the following link for My Browser and PC Checklist. Your current browser and PC settings, along with any recommended setting changes, will be displayed.

eConnect will operate effectively on PCs or Macs with current browsers. To check your other browser and computer settings, please click on the following link for My Browser and PC Checklist. Your current browser and PC settings, along with any recommended setting changes, will be displayed.

In order to protect your personal information, eConnect requires SSL 3.0 128 bit encryption. If your web browser does not support or have this level of security enabled, a 'Page Not Found' error message will be returned. If you receive this error message, please do the following:

• Ensure your browser matches the Browser PC Checklist to find out what version browser you are currently using and if a change is recommended. 
• If the result does not indicate a browser change is required, make sure that SSL 3.0 is enabled on your browser. The following procedure can be used for both Internet Explorer and Netscape:
  • On the browser tool bar, go to:
  • Tools
  • Internet Options - or - Options
  • Advanced
  • Security (make sure that the SSL 3.0 box is checked)

All students are required to have a valid email address in the eConnect system in order to setup their account and utilize personalized eConnect services that require a login.

eConnect also sends email notifications when you add/drop classes online, pay online, update your personal and/or financial account information, change your password and/or challenge question. A valid email address in the system will ensure that you receive these very important notifications about your account. For more information on how the Dallas College uses your email, please see FAQ: How does eConnect use my emall address?.

Please note that all students (and employees) of the campuses of Dallas College get free Microsoft Office 365. Office 365 includes Outlook email (which we call Dallas College Student Email), an online calendar, the Office suite (Word, PowerPoint, Excel and more) and OneDrive document storage.  For more information, please see our Office365/Dallas College Student Email Web page.

If you already have an eConnect account and are able to log in, you can update your email address using the Update My Email Address screen. Otherwise, please go in person to the Admissions/Registrar office at your campus and request to have your record updated.

You must have an email address on file in Colleague to automatically have an eConnect account created in the eConnect registry/username database. eConnect screens that require a login will require you to have an email address on file in the Colleague system.

This is a security measure that has been implemented to protect your eConnect account. After six (6) log in attempts with an incorrect password, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled.

It is highly recommended that you use the Forgot/Reset My Password screen before attempting to log in again. If you are unable to use this screen, please see request a manual reset of your eConnect password.

You can easily forward your Dallas College Student Email to another email account, for example Gmail, Hotmail or Yahoo email. To do so, follow these five steps:

1. From Outlook, click the gear symbol at the top right and choose Options
2. Under the Accounts menu on the left side, click Forwarding
3. On the Forwarding page, choose Start Forwarding
4. Fill in the email address you want your Outlook emails to be sent
5. Click Save at the top of the page.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Yes, you can view your Dallas College Student Email from any computer that has a web browser and an internet connection by visiting outlook.dcccd.edu or clicking the email link in the header of the Dallas College website.

Also, you can set up your copy of Outlook or mobile device by adding your Dallas College Student Email account as an Exchange or ActiveSync account.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Your account is kept active as long as you're an active student at Dallas College. If you don't register for a credit or continuing education class at any of the colleges for one year, you're no longer considered an active student, and your account will be closed. Any documents created with Office 365 will remain accessible; however you will not be able to edit them or create new documents.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Go to eConnect and activate your privacy setting. Approximately four to five business days after you select the privacy option in eConnect, your name and email address will be hidden from our searchable database. Also, no student email addresses will be listed in the Global Address Book associated with the Dallas College Student Email system.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Your account will automatically expire one year after the last day of the last term for which you were registered.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Office 365 accounts are automatically created for you when you register for classes. To access Office 365 and Dallas College Student Email you will need to change your password using the Change Password option on the Credit Student Menu at econnect.dcccd.edu. Please note that it may take as long as 15 minutes after you change your password before you will be able to access your account.

Visit our website to learn more about Office 365 and Dallas College Student Email.

1. Go to https://portal.office.com.
2. Enter your student email address and password.
3. If you are using a private computer, tick Keep me signed in and your email address will be saved for future visits.
4. Click Sign in.
5. Click Settings (gear-wheel icon).
6. Click Office 365 settings.
7. Click Software.
8. Click Office.
9. Locate the installation you wish to deactivate and click Deactivate.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Your student email address is automatically created for you when you register for classes. To access Office 365 and Dallas College Student Email you will need to change your password using the Change Password option on the Credit Student Menu at econnect.dcccd.edu. Please note that it may take as long as 15 minutes after you change your password before you will be able to access your account.

Find out more about Office 365 and Dallas College Student Email. If you have questions about your Dallas College Student email account, please visit DallasCollege.edu/MSOffice.

You can find a copy of your email message in your Sent Items folder. Use the following steps to resend it:

• Click the Sent Items folder.
• Find and open the original message you sent.
• Click the Reply All button.
• Correct the address.
• Send the email again.

Visit our website to learn more about Office 365 and Dallas College Student Email.

If you already have a purchased copy of Microsoft Office installed on your computer, installing the free version of Microsoft Office will remove the version currently installed. Please ensure that you keep your own purchased media as you may want to re-use it for other purposes.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Your Dallas College Student Email address is the letter "e" and your student number and @student.dcccd.edu (for example: e1695991@student.dcccd.edu).

If you don't remember your student number, you can search for it on the Get My eConnect Log in ID page.

First, and most importantly, do not delete the offending message(s). You may be asked later to produce them as evidence.

Unsolicited and/or harassing email is in violation of the rules for using Office 365 Education for Students. All students agreed to these guidelines pursuant to the Student Code of Conduct and the Computer Usage Policy.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Dallas College Student Email is available to help you communicate with other students, faculty and staff and anyone else who has an email address. In addition, it allows your college or Dallas College to communicate with you. As part of Office 365, it is free.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Your mailbox is 50 GB. A single email can be no bigger than 25 MB.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Current versions of all major browsers should work with your Dallas College Student Email. These browsers include, but are not limited to:

• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Apple Safari
• Safari for iPhone

If you have an older version of a major browser, Dallas College Student Email will not display properly.

Visit our website to learn more about Office 365 and Dallas College Student Email.

For assistance contact the Student Help Desk. Provide your Dallas College Student Email address and an alternative email address when contacting support. If you need further help, try the Office 365 Community.

Visit our website to learn more about Office 365 and Dallas College Student Email.

In order to setup your eConnect account and utilize online services, you are required to provide the email address you have on file in your student record. This may be the email address that you provided on your online application for admission. If you are unable to remember your email address, please contact your admissions office for assistance.  

Your Dallas College Student Email is how the college will communicate with you.

Note:  All students of the campuses of Dallas College get free Microsoft Office 365. Office 365 includes Outlook email (which we call Dallas College Student Email), an online calendar, the Office suite (Word, PowerPoint, Excel and more) and OneDrive document storage. 

For more information, please see our Student Email and Microsoft Office web page.

A student's Dallas College Student Email address and personal email address (Hotmail, Yahoo, AOL, etc.) may be released as directory information under FERPA (Family Educational Rights and Privacy Act) unless the student has elected to protect their directory information.

Students wishing to prevent the release of this information may use My Privacy (requires log in) on eConnect or contact their campus Admissions Office to request to have their directory information protected.

Important Note: Under FERPA, if a student elects to protect their directory information, these email addresses may only be released to registrars, campus administrators and other campus staff since they have a legitimate educational purpose for this information. This exception does not extend to members of the public.

Yes, they both use the same account login information. Self-Service is a web interface that will gradually become the replacement tool for eConnect. The full transition date is yet to be determined.

If you have any issues logging into eConnect or Self-Service, please reach out to the Student Service Desk (provides collegewide student support for eConnect, eCampus, Outlook, SharePoint, and other college supported software)

• Software support phone number: 972-669-6402
• Hours of operation: 24-hours a day, 7-days a week
• If your problem cannot be resolved at this level, it will be escalated to technical support.
• Technical support hours of operation: Monday - Sunday: 7 a.m. - midnight
• If your call is escalated during a time when technical support is not available, you will receive a response the following business day.

In order to update your mailing address, you must log into eConnect with your Student ID & Password. From the Student Menu, proceed to My Personal Information and select the Update My Address screen (requires login).

• If you want to change the mailing address information in your record, type the information in the correct fields.
• Press Submit after all changes are made. 
  
  

• To remove a piece of information, delete the information and leave the field blank.
• Press Submit after all changes are made.

The password for Dallas College Student Email and Office 365 is the same password. The password can be changed using the Change Password option on the Credit Student Menu at econnect.dcccd.edu.

Visit our website to learn more about Office 365 and Dallas College Student Email.

Dallas College is a public higher education system and therefore bound by the Texas Public Information Act and the Family Education Rights and Privacy Act (FERPA). Directory information is released only upon written request unless permitted by law. Telephone requests are not acceptable. Transcripts or academic records are not released without a student's written consent except as allowed by law. In compliance with FERPA, a student may request that Dallas College withhold from the public all or any part of the student's directory information. The request to withhold information can be made in person, or by mail or fax.

In person, by mail or fax: To request withholding directory information in person, by mail or fax, a credit or continuining education student shall give written notice to the Registrar or Continuing Education office during the first 12 class days of a Fall or Spring semester or the first four class days of a Summer session.

If a request to withhold information is not made, Dallas College shall release all directory information. Please see Dallas College's Privacy and Security Commitment for additional information.

Students are able to update their e-mail address and/or phone numbers in eConnect. For more information, please see the following FAQs:

• How do I update my e-mail address in eConnect?
• How do I update my phone number (s) in eConnect?

Students are not able to change their home or mailing address in eConnect. This request must be made in person at the campus  Continuing Education office.

1.Go to selfsrv.dcccd.edu/student and click on Log in in the upper right-hand corner.
2. Enter in your 3X4(abc1234) and eConnect password and click “Submit”.

The 'Change Password' screen (requires login) allows you to change your password. You must know your current password in order to change it. A confirmation e-mail will be sent to the e-mail address in your student record. If eConnect does not have an e-mail address on record, you will be prompted to enter one.

New passwords must contain:

• 8-9 characters
• at least one number, 0-9 and one letter, a-z, A-Z
• It is recommended that you include at least one of the following special characters !,#,$%ˆ)(-_'`
• spaces and other special characters are not supported

The following information gives tips on setting up your password and/or password hint:

Password and Hint DO's and DON'T's

• DO create a strong password.
• DO create a password that you can remember so you won’t have to write it down.
• DO change your password regularly.
• DON’T share your password with anyone else.
• DON’T use personal/obvious information such as any part of your name, address, birth date, and so on.
• DON’T use a password hint that would let someone else know or “guessâ€� your password. If someone knows your Student ID, and intentionally or inadvertently enters it on the eConnect “Log Inâ€� screen, they can see your password hint.

If you know your current password, the 'Change My Password' screen (requires login) allows you to change it online. A confirmation email will be sent to the email address you have on file in eConnect.

Change your password at your desk

1. Press Ctrl+Alt+Delete, and then click Change a password.
2. Type your old password followed by a new password as indicated, and then type the new password again to confirm it.
3. Press enter

An alternative option of changing your password online is to follow the “Change My Password User Guide": Change My Password User Guide

Dallas College Password Requirements

• must be at least 12 characters long
• must contain three of the following four components
  • uppercase letter A-Z
  • lowercase letter a-z
  • number 0-9
  • Including at least one of the following special characters
    , . ` ~ ! # $ % * ( ) |
  • Common phrases and spaces are not supported

If you have any questions or problems changing your password, please contact the Service Desk.

You can change your Challenge Question in eConnect at any time on the Update My Challenge Question screen on the Current Credit or Continuing Education/Workforce Training Menu (requires log in).

You must be able to answer your current Challenge Question in order to use this screen.

If you forget your Challenge Question answer, you will be required to submit a written request and provide personal identification to your campus Admissions/Registrar or CE office in order to reset it manually.

Please keep in mind that your Challenge Question answer must be something that only you would know. It should be something that could not be easily guessed by someone else.

Please treat your Challenge Question/Answer as you would your SSN or ATM PIN number.

For security reasons, Dallas College encourages students to create a "strong eConnect password". A strong password is a password that is difficult for others to determine by guessing or by using automated programs. Use strong passwords with any accounts accessing confidential information.

Your Student/Log In ID, which is used to log in to eConnect, is created when your CE/WT application/registration is processed if you are 18 years of age and have an email address on file in eConnect..

To get your Student/Log In ID, go to:

• eConnect Continuing Education/Workforce Training Student Menu 
• My eConnect Account
• Select Get My Student/Log In ID?
  
  
• Note: If you have a Student/Log In ID and your name is not found in the eConnect registry (eConnect username database), you may use the Add Me to the Registry screen to request to have it added. If you are unable to use this screen, please contact the college Continuing Education office to make the request.

You must setup your account before you will be able to log in the first time.

Your eConnect log in will be available for use following your admission to the Dallas College. Your Student/Log In ID, which is used to log in to eConnect, is created when your admissions application is processed (approximately two business days if you apply online).

To get your Student/Log In ID, go to:

• eConnect Student Menu 
• My eConnect Account
• Select Get My Student/Log In ID?
   
• Note: If you have a Student/Log In ID and your name is not found in the eConnect registry (eConnect username database), you may use the Add Me to the Registry screen to request to have it added. If you are unable to use this screen, please contact the college Admissions/Registrar office to make the request.

You must setup your account before you will be able to log in the first time.

Protecting your financial and personal account information is our top priority. eConnect has taken many precautions in order to ensure that all communications and information we have regarding your personal information are protected. These include the following measures:

Individualized Password:

eConnect requires that you create a password to use with your Student ID in order to access your account. Your password is not displayed when entered. This information is encrypted during transmission. (See SSL encryption below.) It is your responsibility not to disclose your password to anyone. After 6 consecutive failed password attempts, your account will be disabled for 45 minutes. You will receive an email notification when your password has been changed or reset.

(See Enhanced Security below for additional information that may pertain to your password.) Challenge Question:

For additional security, all users are required to have a Challenge Question on file in eConnect. This is another way to verify that you are the authorized user of the account. Your Challenge Question answer is not displayed when entered. Your Challenge Question must be answered each time you change your Challenge Question. After six consecutive failed attempts to answer your Challenge Question, your Challenge Question will be disabled for 45 minutes. You will receive an email notification if your account has been disabled or when your Challenge Question has been added/changed.

Enhanced Security:

If you enable this optional security feature, you will be required to answer your Challenge Question before you will be able to update your email address online. After six consecutive failed attempts to answer your Challenge Question, your account will be disabled for 45 minutes. You will receive an email notification if your account has been disabled or when your Challenge Question has been added/changed.

For more information about the enhanced security feature, please see the following FAQs:

• Students: What is the Enhanced Security feature on eConnect?
• Employees: What is the Enhanced Security feature on eConnect?

Timed Logout

Although you should always log out when you are finished to reduce the risk of others accessing your information, eConnect automatically ends your session after 10 minutes of inactivity.

Online Banking Transactions:

As an added security measure, only the last 4 digits of your debit/credit card or bank account number will be displayed back to you on eConnect screens. This prevents someone else from being able to view your complete account number.

Updating your information/email notifications:

eConnect provides mechanisms for updating and correcting your personally identifying information for many online services. To help you monitor this activity, email notifications are sent to the email address you have on file in eConnect whenever the following occurs:

• Account Set Up
• Password change
• Email address change (Note: a notifi

Logging in for the FIRST time? Follow the steps below:

1. Go to Set Up My eConnect Account and complete the two part form.
2. Log in.
3. Contact Us if you need additional help.

Returning user and can't remember your password? Follow the steps below:

1. Check your password hint and make sure you are typing your password in correctly.
   Tip: Your password is case sensitive.
   Reset your password by going to Forgot/Reset My Password, completing the form, and pressing Submit.
   Tip: If you are unable to use this screen, you will need to have your password manually reset.
2. Create a new password and password hint and press Submit.
   Tip: This will be the password you use the next time you log in to eConnect.
   For security reasons, your password hint cannot contain your password.
3. Log in with your Employee/Log In ID and the new password you created.Contact us if you need additional help.

Security Tips:

• After six (6) log in attempts with an incorrect password, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled. It is highly recommended that you use the Forgot/Reset My Password screen before attempting to log in again. If you are unable to use this screen, please request a manual reset of your password.

Logging in for the first time? Follow the steps below:

1. Go to Set Up My eConnect Account and complete the two part form
2. Log in
3. Contact Us if you need additional help.

Are you a returning user but can't remember your password? Follow the steps below:

1. Reset your password using  Self-Service Password Reset (SSPR)
   If you are unable to use this screen, please contact the Dallas College Technical Support Center at 1-866-374-7169.
   Tip: This will be the password you use the next time you log in to eConnect.
2. Log in with your Student/Log In ID and the new password you created.
3. Contact us if you need additional help.

Logging in for the first time? Follow the steps below:

1. Go to Set Up My eConnect/Self-Service Account and complete the two part form
2. Log in
3. Contact Us if you need additional help.

Are you a returning user but can't remember your password? Follow the steps below:

1. Reset your password using  Self-Service Password Reset (SSPR)

   If you are unable to use this screen, please contact the Dallas College Technical Support Center at 1-866-374-7169.

   Tip: This will be the password you use the next time you log in to eConnect.

2. Log in with your Student/Log In ID and the new password you created.
3. Contact us if you need additional help.

If you forget your eConnect CE/WT Password or Challenge Question, please follow the procedure below for requesting a manual reset. For security reasons, both your eConnect CE/WT Password and Challenge Question will be reset.

Continuing Education Students:

1. Submit a written request to the Continuing Education Office at your college via mail, fax, or in person. Include ALL of the information listed below:
   • Name
   • Student ID Number
   • Date of birth
   • Valid e-mail address
   • Your signature
   • Copy of a Photo ID; i.e. (Drivers License, ID, Passport, or College Picture ID)
2. Upon receipt of the information, please allow one business day for processing your request.
3. Once your request has been processed, you are required to setup your account before you log in.
4. If you have a valid e-mail address, you will receive an e-mail confirming your account setup.

Security Tip: Never send confidential/sensitive information such as Social Security Number (SSN) or credit card/bank account information via e-mail, even as an attachment. These methods of communication can be intercepted and are not considered secure.

If you have any additional questions, please contact your college's Continuing Education office.

If you forget your eConnect Challenge Question, please follow the procedure below for requesting a manual reset.

Credit Students:

1. Submit a written request to the Registrar at your campus via mail, fax, or in person. Include ALL of the information listed below:
   • Name
   • Student ID
   • Date of birth
   • Valid email address
   • Your signature
   • Copy of a Photo ID; i.e. (Drivers License, ID, Passport, or College Picture ID)
2. Upon receipt of the information, please allow one business day for processing your request.
3. Once your request has been processed, you will receive an email confirming the reset and instructions on what to do next.

If you forget your Dallas College Online Services Password, you can use the Self-Service Password Reset (SSPR) tool to reset it. If you have any questions or problems configuring Self-Service Password Reset, please contact the Service Desk at ServiceDesk@DallasCollege.edu or call the Dallas College Technical Support Center at 1-866-374-7169.

Security Tip: Never send confidential/sensitive information such as Social Security Number (SSN) or credit card/bank account information via email, even as an attachment. These methods of communication can be intercepted and are not considered secure.

If you have any additional questions, please contact your campus Admissions/Registrar's Office.

The Self-Service Password Reset (SSPR) tool allows users to reset their own password, without calling the service desk.

To get started, you must first visit the SSPR setup website and enroll in the Self-Service Password Reset tool.

If you forgot your eConnect (online services) password, you can reset it using Self-Service Password Reset (SSPR). If you have any questions or problems configuring Self-Service Password Reset, please contact the Dallas College Technical Support Center at 1-866-374-7169.

If you forgot your eConnect password, you can reset it using Self-Service Password Reset (SSPR).

If you have any questions or problems configuring Self-Service Password Reset, please contact the Employee Help Desk at 972-669-6477 or Faculty Help Desk at 972-669-6460. 

Note: If you have Enhanced Security enabled, you will be required to answer your Challenge Question before you will be allowed access to this screen.

In order to add/change your e-mail address, you must be able to login to eConnect with your Student ID and Password. From the Student Menu, proceed to My Personal Information and select the Update My E-mail Address screen (requires log in)and enter your new or updated e-mail information. Any valid e-mail address is acceptable and you may add or change your e-mail address at any time. If you are unable to log in to this screen, please contact the Continuing Education Office at your college and have them add this information to your student record.

If you do not have an e-mail address and need information on how to obtain one, please see FAQ: 'What if I don't have an e-mail address?'.

In order to update your phone number(s), you must log in to eConnect with your Student ID and Password. From the Student Menu, proceed to My Personal Information and select the Update My Phone Numbers screen (requires login).

Note: If you do not have emergency contact information on file, you will be required to provide this information when you use this screen. You may also use this screen to review/update existing emergency contact information.

To Change a Phone Number:

• Move your cursor to the number that needs to be changed
• Type over the old number with the new number (area code, prefix, number)
• Press SUBMIT

To Add a Phone Number:

• Move your cursor to the phone number type (Home, Business, Emergency, Cell)
• Type in the number (area code, prefix, number)
• Press SUBMIT

To Remove a Phone Number:

• Move your cursor to the number to be deleted
• Delete all the numbers
• Leave the fields blank
• Press SUBMIT

Email is Dallas College's preferred method of official communication with students. Email addresses are only used to notify students of important information related to their education. The following are examples of some of the communications you can expect to receive:

• Registration information
  • Eligibility (e.g., priority registration, eConnect registration online)
  • Added/Dropped classes
  • Deregistration notification
• Financial information
  • Payment
  • Financial aid award
  • Payment plan notices
  • Disbursement (refund) notices
• New state and federal regulation changes
• eConnect confirmations (e.g., online add/drop, online payment, account updates)
• eConnect account security (confirmation when password and/or challenge question is changed)
• Academic standing
• Instructor communications
• College news and information
• Degree plan

The email address we have on file for you is considered part of directory information and may be requested by outside sources under the Public Information Act. If you'd like to prevent the release of this information, you may use My Privacy (requires login) on eConnect or contact your campus's Admissions/Registrar's Office to request to have your directory information protected.

For more information about the free Dallas College Student Email service, visit our Office 365/Dallas College Student Email webpage.  

Dallas College's Privacy Commitment is based on two simple ideas. We promise to:

• Comply with all the applicable local, state and federal laws and regulations; and
• Protect your privacy while still offering relevant, personalized service.

Dallas College is a public higher education system and therefore bound by the Texas Public Information Act and the Family Education Rights and Privacy Act (FERPA).

The Dallas College has carefully developed a privacy and security program which insures that the information you entrust to us is not intercepted or abused and that we are in compliance with all applicable local, state, and federal laws and regulations. For more information regarding our policy or how to view, update or request that your directory information be withheld, please see the Dallas College Privacy and Security Commitment.

In order to update your phone number(s), you must log in to eConnect with your Student ID and Password. From the Student Menu, proceed to My Personal Information and select the Update My Phone Numbers screen (requires login).

Note: If you do not have emergency contact information on file, you will be required to provide this information when you use this screen. You may also use this screen to review/update existing emergency contact information.

To Change a Phone Number:

• Move your cursor to the number that needs to be changed
• Type over the old number with the new number (area code, prefix, number)
• Press SUBMIT

To Add a Phone Number:

• Move your cursor to the phone number type (Home, Business, Emergency, Cell)
• Type in the number (area code, prefix, number)
• Press SUBMIT

To Remove a Phone Number:

• Move your cursor to the number to be deleted
• Delete all the numbers
• Leave the fields blank
• Press SUBMIT

The Self-Service Password Reset (SSPR) tool allows users to reset their own password, without calling the Service Desk.

To get started, you must first visit the SSPR setup and enroll in the Self-Service Password Reset tool.

If you forgot your eConnect password, you can reset it using Self-Service Password Reset (SSPR) . If you have any questions or problems configuring Self-Service Password Reset, please contact the  Dallas College Technical Support Center at 1-866-374-7169.

If you forget your Challenge Question answer, you will be required to submit a written request and provide personal identification to your college's  Continuing Education office in order to reset it manually.

Once your request has been processed, you will be required to setup your account again before you log in. If you have a valid e-mail in eConnect you will receive a confirmation that your account has been setup.

Note: After six (6) attempts with an incorrect Challenge Question, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled.

If you forget your Challenge Question answer, you will be required to submit a written request and provide personal identification to your college Admissions/Registrar office in order to reset it manually.

Once your request has been processed, you will be required to setup your account again before you log in. If you have a valid e-mail in eConnect you will receive a confirmation that your account has been setup.

Note: After six (6) attempts with an incorrect Challenge Question, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled.

If you forgot your password,  please use the Forgot/Reset My Password screen, you will be required to submit a written request and provide personal identification to your college  CE/WT office in order to reset it manually.

Once your request has been processed you will be required to setup your account before you log in. You will receive an e-mail confirming that you account has been setup.

If you do not already have an email address for use with eConnect, the following options are available. Any valid email address can be used with eConnect.

DCCCD Email Address:

If you are a credit student, or a continuing education (CE) student enrolled in a credit class, you are eligible to request a DCCCD Student NetMail e-mail account. You must be currently enrolled with a tuition payment posted to your account. More information about student e-mail and instructions on how to create an account can be found on the Student Email website.

Non-DCCCD Email Address:

If you are not eligible for a DCCCD Student NetMail, there are many services that offer free email. The following website directory gives reviews on numerous free e-mail services along with other related topics and helpful tips: http://www.e-mailaddresses.com/

Once you have an email address, you may proceed to the eConnect Update My Email Address (log in required) screen and enter your new e-mail address. If you are unable to log in to this screen, please contact the Continuing Education Office and have them add this information to your record.

Note: It is very important that you provide an e-mail address that you can remember and plan to access frequently. If you cannot remember what e-mail address you have on file, you will be unable to reset a forgotten eConnect password online.

If you do not know what e-mail address is on file for you in eConnect, please contact your campus Admissions/Registrar office to verify and/or update this information. You may then proceed to Setup My eConnect Account.

If you do not know what e-mail address is on file for you in eConnect, please contact your college  Continuing Education Office to verify and/or update this information. You may then proceed to Setup My eConnect Account.

If you are attempting to set up your account or log in to eConnect with your Student ID and receive an error message indicating that "your username is not found in the registry (eConnect username database)", you may use the Add My Name to the Registry screen if you are 18 years of age and have an e-mail address in eConnect. If you do not have an e-mail address in the system, please use the following procedure to submit a request to have your name added:

CE/WT Students:

1. Submit a written request to the Continuing Education Office at your college via mail, fax, or in person. Include ALL of the information listed below:
   • Name
   • Student ID Number
   • Date of birth
   • Valid e-mail address
   • Your signature
   • Copy of a Photo ID; i.e. (Drivers License, ID, Passport, or College Picture ID)
2. Please allow one business day for processing your request.
3. Once your request has been processed, you are required to setup your account before you log in.
4. If you have a valid e-mail address, you will receive an e-mail confirming your account setup.

Security Tip: Never send confidential/sensitive information such as Social Security Number (SSN) or credit card/bank account information via e-mail, even as an attachment. These methods of communication can be intercepted and are not considered secure.

If you have additional questions, please contact the Continuing Education Office at your college.

Your Dallas College ID is the seven-digit identification number that you are assigned once your application to attend classes within the campuses of Dallas College has been processed. It will remain your unique identification number and will always be associated with your student record. Your student ID is not the same as your Social Security Number.

Students enrolled prior to Dec. 31, 2025 can use the "Get My Student/Log In ID" form in eConnect to retrieve their ID.

For students enrolled after Dec. 31, 2025 please contact your campus admissions office or the Student Help Desk.

Note: In order to use this screen, all of your information must match and your Social Security Number (SSN) must be on file in your student record. If you are unable to use this screen, please contact your campus Admissions/Registrar Office.

Your eConnect Student/Log In ID can also be found on:

• Your paid registration receipt
• The back of your Student ID card from some campuses
• Your transcript
• Your grade report
• Your instructor's class roll
• Email received to verify your application

Your eConnect Student/Log In ID is the seven-digit identification number that you are assigned once your application/registration to attend classes within the DCCCD has been processed. It will remain your unique identification number and will always be associated with your student record. Your student ID is not the same as your Social Security Number.

To find your eConnect Student/Log In ID online, you can use the Get My Student/Log In ID form.

Note: In order to use this screen, all of the information must match and your Social Security Number (SSN) must be on file in your student record. If you are unable to use this screen, please contact your college's CE/WF Office.

Your eConnect Student/Log In ID can also be found on your:

• paid registration receipt
• transcript
• grade report
• instructor's class roll

Your Password hint should be a reminder of your eConnect password. For example, if your password is 'Oceans11', your password hint could be 'favorite film'. Password hints cannot contain your password and cannot have any special characters (&:;,+<>?@/).

A little "e" is added in front your 7-digit Student ID number to create the Login ID for eConnect. To make it easier for users, JavaScript enabled browsers automatically enter the "e" before submitting the login. Users of browsers without JavaScript are given a warning that they must enter the little "e" manually.

You will always be REQUIRED to answer you Challenge Question in order to access the following screens:

• Update My Challenge Question

Enhanced Security is an optional feature that is available when you setup or update your required Challenge Question. If enabled, it will provide additional security on your eConnect account by requiring that you answer your Challenge Question before accessing the following additional screens:

• My Disbursements
• Update My E-mail Address

If you do not want the "enhanced security" feature enabled, please go to Update My Challenge Question and deselect this option. You will receive notification of this change.

DO NOT FORGET THE ANSWER TO YOUR CHALLENGE QUESTION. If you do,

• you will locked out of your account for 45 minutes after 6 failed attempts to log in.
• you will be required to submit a written request and provide personal identification to your college Continuing Education office in order to reset it manually.

Dallas College Online Services Password requirements are as follows:

• must be at least 12 characters long
• must contain three of the following four components
  • uppercase letter A-Z
  • lowercase letter a-z
  • number 0-9
  • Including at least one of the following special characters
    , . ` ~ ! # $ % * ( ) |
  • Common phrases and spaces are not supported

Students are able to update their e-mail address and/or phone numbers in eConnect. For more information please see the following FAQs:

• How do I update my e-mail address in eConnect?
• How do I update my phone number (s) in eConnect?

Students are not able to change their home or mailing address in eConnect. This request must be made in person at the campus Admissions/Registrar's office.

If you are having trouble remembering your password, enter your Employee ID, leave the Password field blank, and check the 'Show My Password Hint' checkbox.

Please call the Dallas College Service Desk Desk at 1-866-374-7169 (select Option #3) or send an email to ServiceDesk@dcccd.edu containing:

• your first and last name
• your login ID/user name (for example: e7654321@student.dcccd.edu)
• a description of the problem you are experiencing

Microsoft Office technical issues for students are supported through the Office 365 Community.

This is an additional security feature of eConnect that helps protect your eConnect account. You'll be prompted to set up a Challenge Question when you set up your eConnect account the first time or after a manual reset of your password.

Be sure that the answer is something only you would know and that could not be easily guessed by someone else. It should not be the same as your eConnect password and hint.

Credit Students:

• Submit a password request from the Admission's Office.

CE Students:

• Submit a manual password reset request from the Continuing Education office.

Important Note: If you forget your Challenge Question answer, you'll be required to submit a written request and provide personal identification in order to reset it manually.

All users will be required to answer their Challenge Question in order to access the following screen:

• Update My Challenge Question

All users have the option to enable Enhanced Security, which will require that they also answer their Challenge Question in order to access the following screens:

• My Disbursements
• Update My E-mail Address

All students are required to have a valid email address in the eConnect system in order to setup their account and utilize personalized eConnect services.

If you do not have an email address and need information on how to obtain one, please see the FAQ: 'What if I don't have an email address?'. Once you have an email address, you may use the Update My E-mail Address (log in required) screen to enter your new email address

Having an email address in the system also allows you to use the 'Forgot/Reset My Password' screen to reset your password online and receive confirmation of the change via email. Otherwise, you will be required to submit a written request and provide personal identification to your college Continuing Education Office in order to reset it manually.

eConnect also sends email notifications when you add/drop classes online, pay online, update your personal and/or financial account information, change your password and/or challenge question. A valid email address in the system will enure that you receive these very important notifications about your account.

This is a security measure that has been implemented to protect your eConnect account. After six (6) log in attempts with an incorrect password, your account will be disabled for 45 minutes. Please do not attempt to access your account during this time period as it will only extend the time your account is disabled.

It is highly recommended that you use the Forgot/Reset My Password screen before attempting to log in again. If you are unable to use this screen, please see the FAQ: How do I manually reset my password?

eConnect requires that you create a password to use with your Student ID# in order to log in to your account. Your password is used to access secure online applications and personal information about you at the Dallas College, including:

• Personal information (name, address, phone number, e-mail address, emergency contact information, which could include the names of family members, etc.)
• Student records (classes taken, grades, degree plans, etc.)
• Financial information (tuition, financial aid, access to change bank account/routing numbers for fund disbursement, etc.)

It is very important that you protect your password so that someone else cannot impersonate you or steal your identity. Your password is the only way to verify that someone logging in with your Student ID# is really you. If someone steals or guesses your password and logs into your eConnect account and makes changes, there is no way to prove that those changes were not performed by you; i.e., someone could log in as you and register or drop classes on your schedule; change your banking information and steal your financial aid, etc.

You can protect your password by following a few simple guidelines:

• DO create a strong password.
• DO create a password that you can remember so you won't have to write it down.
• DO change your password regularly.
• DO log off when you are finished using eConnect.
• DON'T use personal/obvious information such as any part of your name, address, birth date, etc. in your password, challenge question or hint.
• DON'T use a password hint that would let someone else know or "guess" your password. If someone knows your Student ID#, and intentionally or inadvertently enters it on the eConnect "Log In" screen, they can see your password hint.
• DON'T include your password in e-mail.
• DON'T share your password with ANYONE.

NOTE: Dallas College staff NEVER need to know your eConnect password. Only in rare situations will Dallas College staff request your permission to change your password temporarily during a support call. Once the problem is resolved, you will use the Self-Service Password Reset (SSPR); to create a new password and log in to eConnect. As a security measure, an e-mail notification will be sent to you each time your password is reset or changed.

Yes. Students can print from within the virtual desktop.

Yes. You may save your work on the virtual computers and access the files within the virtual environment. Your Desktop, Documents, and Pictures folders automatically sync with your virtual desktop. All Dallas College students have access to 1TB (terabyte) of OneDrive (cloud) storage.

Please see the instructions on how to sign in using Rapid ID.

You can visit DallasCollege.edu/TechSupport, email the service desk at ServiceDesk@DallasCollege.edu, or call the service desk at 972-669-6402 or toll-free at 866-374-7169 for 24/7 support.

Yes. Each virtual desktop has a screen reader (JAWS) and magnifier (ZoomText) application to help students with limited vision.

For assistance, visit DallasCollege.edu/TechSupport, email the service desk at ServiceDesk@DallasCollege.edu, or call the service desk at 972-669-6402 or toll-free at 866-374-7169 for 24/7 support.

Students are encouraged to visit the Multi-Factor Authentication webpage.

The Windows App gives you a smoother, more responsive experience than a browser, especially with high-performance programs. The Interactive Technology, Engineering, and Creative Arts and Design desktops all perform better in the app. It also adds multi-monitor support, optimized Teams calls, smoother video and audio playback, and better keyboard shortcut support.

Download and install the application:

• Apple computers (MacOS): 
• Microsoft
• Android/Chromebooks
• iOS/iPadOS