Success Coaching for First-Year Students
Effective Monday, Oct. 5, we will have new student services hours for students seeking assistance through the contact center, virtual chat, or visiting a campus. View the New Hours.
Your Dedicated First-Year Success Coach
Starting college is a big step, but you don’t have to figure it out on your own.
Every first-year student is assigned a success coach who serves as a guide throughout the transition to college. Your coach can help you plan your education, fit into campus culture and grow as a student so that you know what to expect and can be confident in your next steps.
You can connect with your assigned success coach to build a plan for your success and for help with:
- Planning your classes and choosing a program of study
- Registering for classes and resolving issues
- Understanding how college works and where to go for help
- Tracking your progress and staying on top of deadlines
- Building study skills, time management and motivation
- Getting involved and feeling connected on campus
- Connecting to academic, financial and personal support
Connect With Your First-Year Experience Success Coach
Getting connected is easy. Choose the option that works best for you:
Make an Appointment
Schedule a virtual or in-person appointment at any point throughout the semester.
Email Your Coach
If you have a quick question or need to follow up, email the First-Year Experience success coaches. Someone will typically respond within one to two business days.
Walk-In Help (In-Person or Virtual)
If you need quick support, visit the First-Year Experience Success Coaching Hub at Richland Campus, in Crockett Hall, Room C165.
If you're at another campus or prefer virtual assistance, view Success Coaching Center locations and hours to find the option that works best for you.
Other First-Year Experience Success Coaching Hubs are coming soon!
Meet Ellie – Your 24/7 Success Support
Need help outside of business hours? Ellie, our AI-texting virtual assistant, is available 24/7 to support you. Throughout the semester, you will receive text messages from Ellie to check in with you.
Ellie can help you find answers to questions about classes, deadlines, college resources and more. You will also receive important reminders that will help you stay on track, or you will get connected to your First-Year Experience success coach when needed.
Ellie works alongside your success coach, not instead of them, so that you’re always supported.
Meet the First-Year Experience Success Coaches
Meet the coaches here to support you during your first year.
Tip: You are assigned a success coach based on your home campus. Not sure who your coach is? Email us and we’ll connect you.
Brookhaven Campus
S Building, Room S113
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Shelly Austin-Garcia Contact Info
- Student Success Coach
- Success Coaching
- Richland
- 972-669-6415
- Email Shelly Austin-Garcia
Cedar Valley Campus
L Building, Room L105
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Kimberley Diaz Contact Info
- Student Success Coach
- Success Coaching
- Cedar Valley
- 972-373-3002
- Email Kimberley Diaz
Eastfield Campus
C Building, Room C125
Thomas Ramirez Contact Info
- Student Success Coach
- Success Coaching
- Eastfield
- 972-860-7331
- Email Thomas Ramirez
Nancy Flitcraft Contact Info
- Student Success Coach
- Success Coaching
- Eastfield
- 972-860-7268
- Email Nancy Flitcraft
El Centro Campus
A Building, Room A110
Mountain View Campus
S Building, Room S2056
Monica Saucedo Contact Info
- Student Success Coach
- Success Coaching
- Mountain View
- 214-860-5828
- Email Monica Saucedo
Jonathan Lowe Contact Info
- Student Success Coach
- Success Coaching
- Mountain View
- 972-860-8226
- Email Jonathan Lowe
North Lake Campus
L Building, Room L136
Ted Douglas Contact Info
- Student Success Coach
- Success Coaching
- North Lake
- 972-860-7892
- Email Ted Douglas
Alexandria Littleton Contact Info
- Student Success Coach
- Success Coaching
- North Lake
- 214-860-5714
- Email Alexandria Littleton
Nancy Soto Contact Info
- Student Success Coach
- Success Coaching
- North Lake
- 972-860-7112
- Email Nancy Soto
Richland Campus
Crockett Hall, Room C165
Yesenia Dunn Contact Info
- Student Success Coach
- Success Coaching
- North Lake
- 972-860-7842
- Email Yesenia Dunn
First-Year Experience success coaching supports you during your first year. Learn more about other success coaching services at Dallas College.