Customer Service Training at a Glance
Dallas College offers many different ways to reach your career goals. Whether you want to jump into the workforce quickly or spend more time building advanced skills, we have the programs that fit your needs and timeline.
Certificate Programs
Estimated total tuition cost2:
$474-$968
Estimated time to complete1:
2 months
Courses offered at: Cedar Valley, and Richland 3
Which Degrees and Certificates are Right for Me?
Workforce Training
Workforce training teaches you job skills fast. It can prepare you for a new job or help you grow at your current job. You will not earn "traditional" credits toward a degree, so your courses may not transfer to other colleges or universities. But you may earn Continuing Education Units or CEUs (which will appear on a transcript).
Estimated tuition total: $968 for in-county residents
Estimated time to completion: 2 months for full-time students
Estimated tuition total: $474 for in-county residents
Estimated time to completion: 2 months for full-time students
Can I Get a Job?
Dallas College offers a variety of certificates and degrees to help you gain the skills you need to start working right away.
- These credentials are often considered Career and Technical Education (CTE).
- These credentials are established with the assistance and cooperation of representatives from local business, to meet local and regional employment needs.
- Higher-level certificates and degrees will typically lead to a higher salary in the workforce.
- Workforce (CE) certificates can often be completed faster than traditional credit certificates but typically do not offer college credit.
- Level 1, Level 2, Enhanced Skills certificates and others offer college credit and are often stackable to help you build skills as you work toward an associate degree.
- Workforce credentials may give you college credit at Dallas College, but they may not transfer to other colleges or universities.
If you're unsure if this is the right path for you, you can talk to a pathway specialist for advice.
Pathway Specialist
- 972-669-6400
- PathwaySuccess@DallasCollege.edu
Have Questions? We're Here To Help
Whether you're exploring programs, getting ready to apply or already a Dallas College student, it's normal to have questions.
We're here to make the process easier. Reach out to our team, and we'll help you find the information and support you need.
Contact a Recruitment Coach
What Can I Earn? Will There Be Plenty of Jobs?
Learn the art of keeping customers informed and solving their problems, and you will be in demand in just about any industry. Check out a few of the incredible career opportunities you’ll be ready for. Your future starts here!
Customer Service Representatives
Median Salary
Job Openings
Projected Outlook
Top Skills:
- Active Listening
- Service Orientation
- Speaking
- Reading Comprehension
- Critical Thinking
- Complex Problem Solving
- Time Management
- Writing
- Monitoring
- Social Perceptiveness
Order Clerks
Median Salary
Job Openings
Projected Outlook
Top Skills:
- Active Listening
- Speaking
- Reading Comprehension
- Service Orientation
- Critical Thinking
- Writing
- Monitoring
- Judgment and Decision Making
- Persuasion
- Coordination
Receptionists and Information Clerks
Median Salary
Job Openings
Projected Outlook
Top Skills:
- Speaking
- Active Listening
- Service Orientation
- Reading Comprehension
- Critical Thinking
- Social Perceptiveness
- Writing
- Coordination
- Monitoring
- Time Management
Supervisors of Office and Administrative Support Workers
Median Salary
Job Openings
Projected Outlook
Top Skills:
- Speaking
- Monitoring
- Active Listening
- Social Perceptiveness
- Reading Comprehension
- Coordination
- Critical Thinking
- Time Management
- Management of Personnel Resources
- Active Learning
All jobs data gathered for Dallas/Fort Worth. Source: Dallas College Labor Market Intelligence and Lightcast4.
Find Out More About Dallas College
Sign up to receive additional information about Dallas College or call 972-669-6400.
School of Business, Hospitality and Global Trade
- 972-860-8912
- PathwaySuccess@DallasCollege.edu
Dallas College
- Voice: 972-669-6400
- Text: 217-472-4745
- Email: StudentHelp@DallasCollege.edu
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1Length of time is based on catalog degree plans. Prerequisites may be required, which are not included in this estimate. For most programs, full-time student status is assumed, a minimum of 12 credit hours per semester.
2Cost for credit courses is based on tuition rates for program hours for Dallas County residents. The price of most required learning materials (books, software, supplies, etc.) is included with the price of tuition. Certain programs may have additional costs above the standard tuition. Continuing Education courses may vary by program. Please review the Area of Study Overview and/or the Health Information Packets for additional costs and details. Visit our Paying for College site to learn more about cost, financial aid, scholarships and more.
3Each location offers a unique combination of certificate and degree options. Not all degree and certificate offerings are available for admission/start at all campuses every semester.
4A portion of Lightcast’s data comes from O*NET Online by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Lightcast has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.