How to Clear Your Cache and Cookies

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​​​​​How to Clear Your Cache and Cookies

This tutorial will show how to clear your cache files and cookies in various commonly used browsers. For a list of browsers supported by eCampus, see Blackboard Supported Browser page (link opens in a new window).

Key Terms:

  • Browser: An application you can use to access the internet and navigate to various websites.

  • Cache: A place where information is temporarily stored. Each time you access a file through your web browser, the browser cache stores it.

  • Cookies: Small files of information created and stored on your computer by a web browser when you visit a website.

We will look at the following common browsers:

  • Microsoft Edge

  • Mozilla Firefox

  • Google Chrome

  • Apple Safari

Regardless of the browser you use, you should periodically clear the cache files and your browser’s cookies. This will allow your browser to function more efficiently and may solve problems with websites.

Microsoft Edge

Step 1:

Open your Microsoft Edge browser.

Screenshot of Microsoft Edge icon. 

Step 2:

Go to Settings

First click on Settings and more (the ellipse […] in the upper-right corner). Then click Settings.

Screenshot of settings dropdown list with the settings icon highlighted as well as the Settings option. 

Step 3:

Clear Browsing Data

  1. On the Settings page, select the Privacy, search, and services tab, scroll down to the Clear browsing data section and click Choose what to clear.

  2. Select Browsing historyDownload historyCookies and other site data, and Cached images and files.

  3. In the Time range dropdown list choose what timeframe you want these items cleared from: Last hour, Last 24 hours, Last 7 days, Last 4 weeks, or All time.

  4. Click Clear now to clear your cache and cookies.

Screenshot of Settings page with Clear browsing data dialog box open. The clear now button is highlighted. 

Your cache and cookies are now cleared.

Mozilla Firefox

Step 1:

Open your Mozilla Firefox browser.

Screenshot of Mozilla Firefox icon. 

Step 2:

Go to Options

First click on the Open Menu button (the 3 horizontal lines in the upper right-hand side of your browser). Then click Options.

Screenshot of Menu dropdown list with the Options item highlighted. 

Step 3

Clear Data

Click on the Privacy & Security tab, scroll down until you see the Cookies and Site Data area and click Clear Data.

Screenshot of Options page with Privacy & Security highlighted. Clear Data is also highlighted. 

Step 4:

Confirm Clear

A dialog box will open. Select Cookies and Site Data as well as Cached Web Content, then click Clear.

Screenshot of dialog box with the Clear button highlighted. 

You will be warned that this will clear all cookie and site data and may log you out of websites and remove offline content. Choose Clear Now rather than Cancel.

Screenshot of the clear all cookies and site data dialog box warning that Selecting Clear Now will clear all cookies and site data stored by Firefox. This may sign you out of websites and remove offline web content. This may sign you out of websites and remove offline web content. The Clear Now button is highlighted. 

Your cache and cookies are now cleared.

Google Chrome

Step 1

Open your Google Chrome browser.

Screenshot of Google Chrome icon. 

Step 2

Select Clear Browsing Data

Click on Customize and control Google Chrome (three vertical dots in upper right), then More tools and then Clear browsing data…

Screenshot of Customize and control Google Chrome button highlighted. Also highlighted is More tools and Clear browsing data. 

Step 3

Clear Browsing Data

  1. Choose the time frame to clear: Last hour, Last 24 hours, Last 7 days, Last 4 weeks, or All time.

  2. Select to clear Browsing history, Cookies and other site data, and Cached images and files.

  3. Click Clear data.

Screenshot of Apple Safari icon. 

Your cache and cookies are now cleared.

Apple Safari

Step 1

Open your Safari browser.

Screenshot of Google Chrome icon. 

Step 2

Empty Cache

    • 1. Click on the Safari drop-down menu and select Preferences.

Screenshot of Safari browser with Safari menu with the Preferences option highlighted. 

    • 2. Click the Advanced tab, select the Show Develop menu in menu bar checkbox and close the Preferences window.

Screenshot of the Advanced tab with the Show Develop menu in menu bar box checked. 

    • 3. Select the Develop drop-down menu and click Empty Cache.

Screenshot of the Develop menu with Empty Cache option highlighted. 

Your cache and cookies are now cleared.

eCampus Technical Support

For help with eCampus, contact Student Technical Support at 1-866-374-7169 or 972-669-6402. You can also visit the technical support website.